What do you do when you get a torn $20 bill from an ATM? I don't have an account there, but there is a Carver Savings Bank in my building. From that bank I took $80 out on Friday morning to buy cold medicine and kleenex. I saw that there were four bills but didn't inspect them.
With my horribly bad cold, I went back to my apartment and didn't leave until the next day. That's when I noticed the twenty above (minus Andy's odd color choices and with serial numbers). I think this is still legal tender since the serial numbers are still on the bill.
Before catching the shuttle yesterday I went to the bank to see if they would exchange the twenty and let them know their machine gave out a torn bill. I don't know if it was because I was cranky from being sick or just the bank teller's attitude but my visit did not go well.
At the counter was a woman and her young daughter. Behind them an older man. I walked up and stood behind the man. As I stood there the man left. There were two tellers, one was busy attending to the woman customer and her daughter, the other was busy stamping things. I caught the eye of the teller stamping things and he asked me if I was with the woman. I said no and took half a step toward him, assuming he was going to open his window for me.
"You have to get in line."
I was really puzzled, since I had just got in line behind the older guy who had left. I was momentarily mortified that I had unknowingly cut in front of a half dozen people. Looking around I didn't see anybody, so I raised my hands in the universal "I have no clue what you are talking about" gesture. I was reminded of the Monty Python sketch where the double-sighted guy wants to hire a mountain climbing guide and talks to the double and not the actual guide. It was very tempting to say "there is only me, sir."
"You have to get in line." He pointed to my left and I saw a couple of the retractable tape crowd control poles a step away. I shrugged my shoulders in the universal "you want me to take one step to the left?" gesture. I didn't bother moving.
The woman and her daughter leave and I walk up to the other cashier window. I pass the cashier the twenty and she grabs it with her hands (foreshadowing alert!). I explain what happened. Foolishly, I didn't bring my receipt. Not that it would explain that I got that bill from their ATM, but it would at least show I withdrew some money from there. Not that any of that is needed since, according to Treasury Department Bureau of Engraving and Printing:
"Any badly soiled, dirty, defaced, disintegrated, limp, torn, worn, out currency note that is CLEARLY MORE
than one-half of the original note, and does not require special
examination to determine its value. These notes should be exchanged
through your local bank and processed by the Federal Reserve Bank." (their emphasis)
She refused to exchange the bill. I asked what I should do since I was out of money from Carver's ATM. She said I should have come into the bank immediately after getting the money. I explained that I didn't notice the problem immediately and came in as soon as I could when the bank reopened after the weekend. She asked for my receipt. Drat! Then she suggests I go to my bank.
Fair enough.
Getting ready to leave I said that it was the middle ATM that gave me the torn bill.
"Oh, if the machine tears a bill it stops working and won't dispense."
"I don't know how the machines work but I got a torn bill from the middle machine."
"Couldn't have. We hand check every bill that goes into the machine."
I don't know how banks fill their ATMs, but I typically see money carried in from an armored truck and filled while an armed guard stands watch. It doesn't touch the bank employees hands. Maybe this Carver is different.
Now I'm getting ticked off because the teller appears to be making things up. As I go to get the bill and leave she delivers a double coup de grace.
"Oh, according to Federal Law we can't exchange this, the serial number is torn off." One letter of the serial number was missing. And then she daintily slides the bill toward me, not daring to touch it with anything more than the tip of her pen.
I needed to get to work, but oh how I wanted to have a talk with the bank manager.
Update: I went to a branch of my bank at lunch.
"I got this torn bill at an ATM. Can I exchange it?"
"Okay. Here you go."
30 seconds in the bank, tops.
Next post: nice pictures and no complaining!
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